We are looking for someone with strong technical troubleshooting skills and an aptitude for learning new technologies.
You will be integral to our mission of providing excellent service and technical support to our clients. Join our fast growing SaaS software company where you will have many opportunities for growth.
WHAT YOU’LL DO
- Apply advanced troubleshooting techniques to provide unique solutions to our clients’ individual needs.
- Partner with Subscribe Pro product team to help reproduce and resolve client issues.
- Leverage your extensive customer and technical support experience to provide feedback on how to improve our services.
- Drive client communication during critical events.
- Run projects that improve support-related processes and our clients’ technical support experience.
- Write tutorials, how-to videos, and other technical articles for our knowledge base and documentation.
- Work on critical, highly complex technical problems for our clients.
WHAT IS REQUIRED
- Exposure to REST API based services
- Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position
- 3+ years of professional experience, 1+ years in a customer-facing role
- Experience writing SQL queries
- Experience using Opensearch and Kibana to do detailed log analysis and troubleshooting
- Experience scripting API calls using a tool like Postman or similar
- Experience working with e-commerce websites, applications and APIs
- Experience with payment processing APIs and technology
Please email [email protected].