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Overview

We are looking for someone with strong technical troubleshooting skills and an aptitude for learning new technologies.

You will be integral to our mission of providing excellent service and support to our clients. Join our fast growing SaaS software company where your will have many opportunities for growth.

WHAT YOU’LL DO

  • Learn and use groundbreaking technologies.
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
  • Partner with Subscribe Pro product team to help reproduce and resolve customer issues.
  • Leverage your extensive customer support experience to provide feedback on how to improve our services.
  • Drive customer communication during critical events.
  • Run projects that improve support-related processes and our customers’ technical support experience.
  • Write tutorials, how-to videos, and other technical articles for the developer community.
  • Work on critical, highly complex customer problems.

WHAT IS REQUIRED

  • Exposure to REST API based services
  • Experience with HTML, CSS, JavaScript and other web languages and technologies
  • Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position
  • 3+ years of professional experience, 1+ years in a customer-facing role

DESIRED

  • Knowledge/experience in one or more modern programming languages such as Javascript, Python, .NET, PHP or Ruby
  • Knowledge of data structures, algorithms, operating systems, and/or distributed systems
  • Experience in Networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing
  • Experience with Network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools)

Please apply here.

“Trusting Subscribe Pro proved to be the right move, we were able to fulfill subscription orders in a very timely manner during site migration.

Botton line: Subscribe Pro has awesome support, is competitively priced, and fits our business model perfectly.”

Laura Subialka, Sr. Business Analyst www.FridgeFilters.com

“The customer support is fast and reliable. They listen to our feedback and incorporate it into new releases frequently. It’s reassuring that our customer information, order history, etc are synced and easily exported for safe keeping as well.

I would highly recommend Subscribe Pro to any company who wants reliable software to manage the subscription side of their business.”

Dale Slear, CTO WineAwesomeness.com

“Subscribe Pro is an up and coming product that integrates smoothly with Magento. It can be customized to meet your needs and has a great third party administration panel, separate from Magento, which makes it easier to manage all the subscription products.

In addition, Garth and the rest of the Subscribe Pro team have always been very responsive. They always go above and beyond to assist us or our customers whenever we need their help.”

Beth Shero, COO Shero Designs

“Subscribe Pro’s staff listened to our needs and helped us work through our implementation process from beginning to end.  The service performs exactly as advertised and our subscription customer service issues are almost non existent.  What has impressed me most is their responsiveness, willingness and expertise in tailoring the platform in an effort to meet our needs as we grow and evolve.”

Jeff Boomer, COO www.Previnex.com

Ready to learn more about Subscribe Pro?

Contact Sales

We’d love 15 minutes to give you a no-pressure walkthrough of our product and answer any questions you have.

We’ll briefly cover what your shoppers are able to do and see, as well as the back-end where you can manage your subscription products and run reports to keep track of your sales.

If you are ready to get started or have questions you may send us an email or call at 1-888-918-3569.

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