Overview
Subscribe Pro is looking for a strong leader with a detail-oriented approach to manage our client support delivery. You should have experience managing people and systems and come prepared to learn quickly.
You will be integral to our mission of providing excellent service and support to our clients. Join our fast growing SaaS software company and you will have many opportunities for growth.
WHAT YOU’LL DO
- Be responsible for overall direction, coordination, and evaluation of our client support team
- Establish ambitious team and individual goals
- Lead to key success metrics including customer satisfaction, speed to respond and resolve
- Support and maintain high morale among the team
- Supervise the day-to-day operations of a scaling customer support team
- Hiring, formal training, informal coaching, career development and performance management of team members
WHAT IS REQUIRED
- Lead with confidence – lead from the front and inspire those around you.
- Strong communication skills (both verbal and written), especially in a technical environment.
- Empathetic – skilled at building trusting and honest relationships, putting yourself into the other person’s shoes.
- Solid analytical skills – not afraid to roll up your sleeves and dive into the data, and at ease with tools/processes needed for data focused decision-making.
- Technical skills – at ease with and exposure to SaaS or communications technology.
- Effective coach – facilitate problem solving and encourage employees’ development through coaching and focus on staff growth and successful career progression.
Please email [email protected].